Affluences - Problème sur le service de réservation - Issue with the reservation service – Incident details

All systems operational

Problème sur le service de réservation - Issue with the reservation service

Resolved
Partial outage
Started 5 months agoLasted about 3 hours

Affected

Affluences

Partial outage from 6:30 AM to 8:40 AM, Operational from 6:30 AM to 9:20 AM

Systèmes de comptage - Counting systems

Operational from 6:30 AM to 9:20 AM

Réservation - Reservation

Partial outage from 6:30 AM to 8:40 AM, Operational from 8:40 AM to 9:20 AM

Portail d'administration - Admin portal

Partial outage from 6:30 AM to 8:40 AM, Operational from 8:40 AM to 9:20 AM

Application mobile - Mobile app

Partial outage from 6:30 AM to 8:40 AM, Operational from 8:40 AM to 9:20 AM

Site web - Website

Partial outage from 6:30 AM to 8:40 AM, Operational from 8:40 AM to 9:20 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Les utilisateurs peuvent éprouver des difficultés à réserver depuis l'application mobile et le site web. La gestion du service depuis le portail d'administration est également impactée. Notre équipe a pris en charge l'incident.

    Users may experience difficulties making reservations from the mobile application and the website. Service management from the administration portal is also affected. Our team is currently investigating this incident.